request to all call center agents in the forum

raspberi · eNiGMaTiC NiRVaNa

request to all call center agents in the forum

howling_wolf · Senior

may natutunan kami kahapon habng nagshashadow kami ng ibang agents...
if you're talking to a customer and you feel like goingto the comfort room, you should say: "Mam/Sir,can i put you on hold for atleast 5 mins. I'm just going to do some further research regarding this issue..." which is a not to do... sabi na rin samin nung agent na shadow namin... but what the heck! if you really got to go.. then you got to go... hehehe

actually, nakibarge-in pa kami sa usapan nila pero we're just listening to the conversation... it was about a printer issue... pero yung background nung customer is like he's in a train. as in maingay na di mo alam... weird...

the same agent told us na di ayaw na nyang magrapport,which sometimes cause dead air and a factor for a mark down, kasi natrauma na siya... he once had a female customer. so try nya mag rapport kasi may matagal na process sila na hinihintay.. re-installation yata ng OS (goodluck!)
Agent: HOw's the weather there?
(ito yung start ng pagrapport nya and so on hanggang dumating sa point na to..)
Customer: I just got divorced.
Agent: i'm sorry to hear that... i understand how you feel.. blah blah blah.... (hanggang dumating sa point na..)
Customer: Are you single?
Customer: are you in a relationship right now?
Customer: how old are you?

Natawa kami kasi balak pa yata ng customer na pakasalan yung agent..
sabi ko nga, sana pinatulan mo na para makapunta ka ng america at magka-asawa ka ng foreigner... biggrin

Magdalen Ioren · Oblivion

Back when I was still my old job, I had a call from this spanish customer who was so trying hard to speak in English. She wanted me to enumerate all 200+ channels in her package and my call handling time was only 6 mins or so kaya hello naman ang stats ko. Hindi pa nakuntento, she wanted specific channels taken off from her package which is so not going to work kasi nga package e. Nakipag-away sa akin, minomonitor ako ng TL ko. Kala ko masasabon ako pero he told me na awayin ko na raw kasi nakakainis sya.

The funniest call I ever got was when I was in the graveyard shift. The caller was an authorized user so he can order whatever pay per views he wanted to. Told me his name was George.

ME: May I know what PPV (Pay per view) you'd be ordering?

GEORGE: I'd like to order the Spice Channel please.

ME: Let me just put that order for you then. (Background:My team mates were speaking in Tagalog)

GEORGE: Excuse me... Are you from the Philippines?

ME: Why, yes, I am. Are you familiar with the Philippines?

GEORGE: (few moments of silence and in a really small voice) Ate... wag mo sana isipin na manyak ako ha...? (Before I can answer I heard a man in the background and it seemed like GEORGE covered the mouthpiece and I was talking to somebody else.)

MAN: This is (account holder's name). What does my son want??

ME: Sir, he was ordering the spice channel and George was an authorized user...

MAN: (most definitely not talking to me) T******A MO JORGE!!! KATORSE ANYOS KA PA LANG PURO KABASTUSAN NASA UTAK MO!!!!

ME: (uncomfortable) Would you like me to cancel the order sir?

MAN: ahhhh... No need. I'll watch it myself!

Grabe... minomonitor pa ako nito nun. Tawa ng tawa TL ko. :LOL:

KenMikaze · Enigbaboykage-ANBU

Spice Channel? I thought that was a food channel...

A-wayz, sure you enjoy handling those "American Idiots"...

howling_wolf · Senior

i have a funny story... but it didn't happened to me me.. it happend to my officemates...

officemate 1: (asking if he can put the customer on hold) mam, can ihold you for 5 minutes. (not sure if ano reply ng customer)

officemate 2: I love you sir! (it was suppose to be: I'd love to sir) biggrin