request to all call center agents in the forum

Lyndon · Beerkada Creator

request to all call center agents in the forum

Fraggle Rock · Hiro Nakamura's boyfriend

counted ba ang WORKED in a call center?

wash your email addy?

i think kai and paula can share something in this.

Lyndon · Beerkada Creator

Yup! Pwede ex..

I'm actually waiting for their response here.. *Hint* *Hint*

Fraggle Rock · Hiro Nakamura's boyfriend

as an ex...

here are the events that happened to me.

one time i was having a call (obviously), i'm in a nightshift that time. and then i had a call. medyo antok na antok kasi ako that time. as in antok na antok. a call came and the caller started talking. and talking. and talking. ayun, salita sya ng salita. inantok ako. to the point na medyo minor hilik na yung nangyayari. and naalimpungatan ako. sinabi na nya sa kin thank you daw for fixing his computer. naayos yung pc bigla.

yung ka-batch mate ko naman, nung minsan may tinakot na bata. sabi ba naman "did you ask your parents about this?" ayun, natakot yung bata. nagpaalam bigla sa magulang.

pag medyo bad trip ka na sa kliyente mo or medyo inaantok ka na. i do this... "uhm, excuse me. can i put you on hold. <put reason here>". and then kakain na ko nun or mag-c.r. ako. abutin ako usually ng ten minutes siguro. and then... pagbalik ko... may itatanong yun... another put on hold na naman yan. hehehe. yan ang advantage ng technical support e.

there was a time na three hours kong kausap yung isang tumawag. after three hours. hindi pa din naayos. yun. tawag na lang daw sya ulit kasi papapalitan muna nya yung device.

there are times naman na bingi yung kausap mo. aabutin ka ng 15 minutes. pagkuha pa lang ng pangalan yun. kung pwede lang yung pork and beans joke e.

and there are times na... isang oras na kayong nag-uusap at sinasabi na hindi daw gumagana yung device nila. tapos after an hour tatanong mo... is the computer plugged in the electric socket? sasagutin ka ng .... "no.".

pasensya na sa mod... kung bawal ito... you can delete it... this really happened. nung tinanong kasi yung caller kung ano yung email nya... inispell nya... bale ganito: m-a-l-a-k-i-a-n-g-t-i-t-i-k-o-@-y-a-h-o-o-.-c-o-m grabe... naughty talaga ang mga pinay...

-- Edited by Fraggle Rock at 21:52, 2006-10-26

pilandok · Cyber Pilandok

ok, it is like this. may isang babae na tumawag d2 sa company namin at tinatanong ang ip address nya sa card (tri-isys and company namin, ung sa ispx bonanza) which is dynamic kaya di naman namin nalalaman, tapos naghuramentado siya na dapat daw alam namin ung IP address ng card nya, ang sabi ko, ung system admin talaga ang nakakaalam nun. den hinold ko sha for a minuite kasi naghahanap na sha ng higher sakin, den pagbalik ko sa kanya eh ang sabi ba naman ay bat ko daw sha hinohold, at techie person daw sha at nagtratrabaho sa isang international na call center, den ang banat nya ay alam naman daw niyang hindi pwede ung sabihin, kaya lalo kaming naguluhan at nagtalo (pero dapat smiling voice pa rin daw at mababa) at nung kahulihan, kinuha nya ung full name ko at id number at pupuntahan daw ako d2 sa company namin para ipatanggal ako, eh ang kaso, lumipat na kami ng building, ayun walang dumating :D

Lorie · Korean Adik

pilandok wrote:

ok, it is like this. may isang babae na tumawag d2 sa company namin at tinatanong ang ip address nya sa card (tri-isys and company namin, ung sa ispx bonanza) which is dynamic kaya di naman namin nalalaman, tapos naghuramentado siya na dapat daw alam namin ung IP address ng card nya, ang sabi ko, ung system admin talaga ang nakakaalam nun. den hinold ko sha for a minuite kasi naghahanap na sha ng higher sakin, den pagbalik ko sa kanya eh ang sabi ba naman ay bat ko daw sha hinohold, at techie person daw sha at nagtratrabaho sa isang international na call center, den ang banat nya ay alam naman daw niyang hindi pwede ung sabihin, kaya lalo kaming naguluhan at nagtalo (pero dapat smiling voice pa rin daw at mababa) at nung kahulihan, kinuha nya ung full name ko at id number at pupuntahan daw ako d2 sa company namin para ipatanggal ako, eh ang kaso, lumipat na kami ng building, ayun walang dumating :D

kumusta naman yun....

ako rin hindi ko maintindihan kung ano yung gusto niya...

baka naman naghahanap ng boyfriend....hehehe...

pilandok · Cyber Pilandok

papansin lang siguro sha, hehe, taga international call center pala sha eh den di nya alam ung rules, hehehe

Fraggle Rock · Hiro Nakamura's boyfriend

kung techie sya dapat alam nya kung paano kumuha ng ip address na pumapasok sa pc nya.

Megara · Tiger Princess

Marami akong classmate na nagwo-work sa call center sa Pasig...ang madalas nilang reklamo eh yung panlalait ng clients nila...ung bang sasabihin na..." what kind of accent is that? Ican't understand you, please speak clearly!"

Lorie · Korean Adik

ito kuwento lang sa akin ng ka-org ko...

she was talking to a client and then she asked her client to insert a certain cd in the cd-rom drive

and then the client asked "Where is that?"

"Ma'am it is in your CPU tower."

"Which one?"

"The one which has the button...blah...blah...(dinescribe niya yung cd rom drive"

"Oh!I thought that was the free coffee holder that comes with the computer..."

Megara · Tiger Princess

ha? ndi maxadong na-gets....o baka naman inaantok lang ako..

Lorie · Korean Adik

akala niya dun sa cd tray ay coffee holder...

lei · Teddy's Chompy

COFFEE HOLDER? seriously? whoa. :D

please keep posting here. lalo na if may bago kayo kwento. :D

pilandok · Cyber Pilandok

wahehehehe, aus un parang libreng basahan ng mga politiko pag malapit nang mageleksyon, ,un ung tawag samin nung maninipis na t-shirts :D hehe

twistedkai · Carpooler

NAUGHTY CUSTOMERS:

1. C: MY PASSWORD IS 9-I-N-C-H-C-O-C-K. HAVE YOU SEEN ANYTHING LIKE THIS BEFORE?

ME: UHM YES, I USE TO DISECT PEOPLE FOR A LIVING.

2. C: I JUST CAME OUT OF THE SHOWERS AND YOU WANT TO KNOW A SECRET?

ME: WOULD THIS BE ABOUT YOUR DIRECTV SERVICE?

C: UH NO, BUT I WANT TO TELL YOU SOMETHING

ME: IF IT'S ABOUT SERVICE I'LL BE GLAD TO KNOW ABOUT YOUR CONCERNS..

CUST HANGS UP.

STUPID CUSTOMER:

ME: COULD YOU PLEASE CHECK CHANNEL 100 AND SEE IF THERE'S A PICTURE.

C: NO PICTURE

ME: OK, I'LL SEND THE PROGRAMMING INFORMATION RIGHT NOW.

C: NO PICTURE

ME: IS YOUR RECEIVER TURNED ON MA'AM?

C: YES.. UH.. IS THE TV SUPPOSED TO BE TURNED ON?

** AY NDI.. WAG KANG MANOOD NANG TV!!

ME: AM I SPEAKING TO THE ACCOUNT HOLDER?

C: YES, I'M THE HOLDER!

***KAYA MO PALANG HAWAKAN ANG ACCOUNT?

SINCE WE ALSO LEAVE COMMENTS ON THE ACCOUNTS ONE OF THE FUNNY NOTES THAT I'VE READ IS..

"CUSTOMER COMPLAINING ABOUT EVERYTHING CONNECTED WITH DTV OR AIR OR DIRT. WANTS CREDIT FOR EVERYTHING IMAGINABLE AND NEXT CAR PAYMENT."

YUP, AMERICANS SO LOVE CREDITS ON THEIR ACCOUNT..

pilandok · Cyber Pilandok

eto, story ng ka office mate kow,

adrian: ty for calling tri-isys, can i help you
caller: OO!!! bat hindi ako makakonect?
adrian: ma'am (kasi babae ung boses) ano po ba ung problem?
caller: HINDI NGA KO MAKAKONEK EH!!!
adrian, yes ma'am, pero ano po ba ung error na lumalabas...
caller: HINDI NGA MAKAKONEK EH!!!
adrian: can i get ur username nalang po ma'am
caller: OK, ETO .....................
adrian: (chineck ung username) ma'am di po kayo makakakonek kung di nyo po lalagyan ng password.
caller: ah ganun ba, ok, cge...

an tanga no?

Twisted Hate · Vagabond Pugilist

Me:Thank you for Calling ****, this is ****, How may I help you?
Cust: Oh, an American! Thank God!
Me: <grinning>

Cust: Where are you located?!
Me: Manila, Philippines sir.
Cust: DAMN MALAYSIANS!

Date: Jan 30, 2007

hmm.. cno kayang character ang balak gawin ni lyndon na callcenter agaent? :D

twistedkai · Carpooler

Customer: Is this long distance?
Agent: No Sir.
Customer: You sound like a foreigner.
Agent: Because, I'm from the Philippines.
Customer: Oh ****! I better hang up now.
Agent: Sir, It's toll free!!!
Customer: No way.. It's long distance.. *then hangs up*

***

Agent: Thank you for calling Xbox 360.. (Opening Script)
Customer: My Xbox is broken.. (with really bad accent of a Middle Eastern)
Agent: What seems to be wrong with it?
Customer: It's broken the Americans bombed my house, and it hit the Xbox. Ow, I'm hurt.. My Xbox is broken and I'm in Iraq right now.
Agent: (Putcha prank call.. makaganti nga) Ok, let me just check, I'll be transfering you to a specialist ( Transfers the call to Germany which is the nearest service department)

During a t/s time with an Xbox unit.
Customer: Are you naked?
Agent: Sir, even if I am, you won't see me since we're talking over the phone.
Customer: Do you have your green card already? Because if you don't the feds will bust you.
Agent: Oh, I have green cards and yellow cards also.

bluebearfrancis · Senior

cust: it's a weekend.. i'm supposed to have my free call.. and you're telling me that you're doing your weekly system maintenance?!
agent: we apologize for the inconvenience... if i only have a magic wand.. i'll fix the tower for you....

-- Edited by bluebearfrancis at 01:16, 2007-03-26

raddy · Junior

this happened when i was in graveyard. the call got in 2 minutes before the end of my shift (aint i lucky?) so im feeling a little bitchy cause i wasnt really in the mood for another call..

me: ty for calling ***** this is raddy. tech id ***. what can i do for you today?

cust: thank god an american agent. ive been trying to reach an american agent for almost
an hour now. i keep on dialling and dialling but stupid agents from the philippines keeps on receiving my calls. what state are you located?

me: well, i do apologize for that sir..(agents always have to say sorry even for things we are not accountable for.. stupid rule actually)... but i guess today isnt your lucky day cause you are still speaking with a stupid filipino.

cust: what the ****?!? damn terrorists! are you spying on me? i am so gonna report this to the fbi. and you are going to give me your full name right now!

me: with pleasure. name's raddy bautista.

cust: mr bautista, expect a visit from the fbi soon!!!

me: ill be looking forward to that! would there be anything else i can help you with?

cust hangs up,....

guess what? QA people were listening on that call..

twistedkai · Carpooler

Tsk. Yun lang ang masakit if QA is listening in, but then again, if your QA's are pinoy ok lang. No harm done.

Twisted Hate · Vagabond Pugilist

Surprisingly, I've had more customers be glad to talk with me because I was Filipino compared do those who dislike me. It really pays to be more respectful and patient... than the Indians.

bluebearfrancis · Senior

hmmm ... kaya nga gusto maging qa eh... i have this agent na tumatawag yung bf nyang kano... na pull out ko yung call.. naku kunyari nag iinquire ang guy.. tapos sa huli ng call nag i-i love you silang dalawa..hahahahaha

twistedkai · Carpooler

hehe, masaya pag ikaw nagmomonit nang calls, kesa ikaw ang minomonits.

bluebearfrancis · Senior

kakapagod din makinig ng calls.. alam mo yung boses minsan ..parang hinehele ka.. napapaidlip ako tuloy.. tapos uulitin ko naman ang call kasi marami akong na miss.. hahahaha

KenMikaze · Enigbaboykage-ANBU

Eto sa kin:

ME: .... Computer Systems, this is agent blah blah, how may I help you?
Cu: HI, I just got this New Computer, and I'm afraid, it's damaged.
ME: Hello, , could you please tell me the possible damage?
Cu: oh, it's nothing major, but i just want to report that the calculator thingie on the right side of the keyboard isn't working.
ME: Is the "num-lock" button lit?
Cu: Yes, I can actually type in numbers on the screen, but it won't simply do simple arithmetics.

***********

Me: .... Computer Systems, this is agent blah blah, how may I help you?
Cu: Is this Customer Services?
Me: ... , this is actually the Technical Support and Customer Services department, how may I be of help?
cu: ... I want the full repayment of my damaged laptop and would sue your company for GROSS NEGLIGENCE FOR ALL THE DAMAGES that wretched laptop caused.
Me: I know how you feel, but could you further explain your side of this issue?
Cu: MY F.....G HOUSE BURNED BECAUSE OF THAT STUPID LAPTOP. LIKE I SAID, I WANT TO SUE YOUR COMPANY FOR GROSS NEGLIGENCE.
Me: I need you to take a deep breath, and kindly explain in a calm manner how it all happened.
CU: Ok, ok, I'm calm, it was drizzling a while back while my laptop was turned on.

eto, nalilito ako kung anong koneksyon ng ulan at ng laptop nya.

CU: Suddenly, my curtain caught fire and quickly spread.
ME: I'm just wondering, where was your laptop situated before the incident.
CU: I placed it near the window, as I've said, it was drizzling, perhaps it got wet from the rain.

DOH!

ENGOT KA PALA EH, BINUBWISIT MO LANG PETIKS TIME KO!!!

CU: I really appreciate your help, Although I can't really seem to place your accent. Where are you from.
ME: Oh, I'm from NYC
CU: No wonder. You seem so nice. Thanks very much.
ME: You're welcome sir, and thank you for calling ... Computer Systems.

CU hung up after the call.

SUP: Agent blah, blah, could you please explain the matter for divulging false personal information?
ME: Incidentally ma,am, I do reside in NYC, New York, Cubao!

LUSOT!!!

gxmania10 · GUNDANIUM BEERKADET

yan ang KSP (kulang sa pansin)

raspberi · eNiGMaTiC NiRVaNa

wow!!! may ganito palang thread...

galing galing naman...

howling_wolf · Senior

i still don't have any callcenter stories 'coz i'm still in training (but i think in 2 weeks or so, magkakaron na ko) and the stories i'm going to share are based from what my trainors told us...
actually some of them are really funny, like what lorie said... yes, may mga customer na napagkakamalang coffee holder yung optical drive tray... hehehe...

then meron pa ibang customer na, as what my trainors refer to as "stupid".
Like this scene:

agent: *opening pitch*
customer: yes, i'm calling because my F***ing computer won't turn on.
(after some probing questions ni agent)
A: Sir, can you check if the computer is plugged on?
C: (checks if the computer is plugged on then...) Ok thank you! (sabay baba ng phone)
Napahiya yata yung customer kaya binaba na lang agad...

here's another story, x-box yung account. may tumawag na customer regarding his xbox... bata yata yun...
Customer: can you help me with my problem? i can't seem to find my xbox 'cause i can't find it?

nung narinig ko yun, napabulong na lang ako ng WTF... di ko alam what would i do if i was in that situation....

and here's another one regarding naman sa isang agent na may call:
may isang agent daw sila na kasama na may kausap sa phone but unfortunately, di nya yata nakita na naka mute yung kausap niya so tuloy lang si agent sa pagtroubleshoot with the customer without knowing na di siya naririrnig ni customer... so yung mga kasama daw niya is todo tawa! eh naasar si agent so he blurted out... P********** nyo ah! ako ba ang tinatawanan nyo?! the worst thing is, when he blurted out those things he said, he removed the mute mode so the customer was able to hear it... buti na lang di sya naiintidihan kasi american yung customer...

wala na ko maalala na iba eh.. but i'll post it here na lang if magkaron ulit ako... biggrin